Information We Collect
We may collect the following types of personal information from you:

• Personal Identification Information: Name, email address, phone number, and billing information when you book a service or make a purchase.

• Service Information: Details about the services you have booked or received, including appointment history and preferences.

• Website Usage Data: Information about how you use our website, including IP addresses, browser types, and page views, collected through cookies or other tracking technologies.

• Photos and Content: With your consent, we may collect photos or video content during your service for use in marketing and promotional materials.
   

How We Use Your Information
We use your personal information for the following purposes:

• Service Delivery: To process your bookings, payments, and provide the services you have requested.

• Customer Support: To respond to your inquiries, provide updates on services, and manage appointments.

• Marketing and Social Media Content:

  • Photos and Videos: With your explicit consent, we may use photos or videos taken during your service for promotional purposes on our website, social media platforms (such as Instagram, Facebook), and marketing materials (e.g., brochures, ads, etc.).

  • Testimonials: If you choose to provide feedback or testimonials, we may use your content for marketing purposes, with your consent.

• Improving User Experience: To analyze website traffic and improve the functionality of our site.
   

Sharing Your Information
We will not sell, trade, or share your personal information with third parties, except in the following circumstances:

• Service Providers: We may share your information with trusted service providers who assist in operating our website, processing payments, or delivering services. These third parties agree to keep your information confidential.

• Legal Requirements: We may disclose your information if required to do so by law, or in response to valid requests by public authorities.

• Marketing and Social Media Platforms: Photos and content shared on our social media platforms will be governed by the privacy policies of those platforms (such as Instagram or Facebook). Once shared, these images may be publicly accessible and could be reshared by others.
   

Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you request the deletion of your information, we will securely dispose of it in accordance with legal obligations.

Cookies and Tracking Technologies
Our website uses cookies to enhance your experience, analyze site traffic, and personalize content. Cookies are small files stored on your device that allow us to recognize your browser and capture certain information. You can control or disable cookies through your browser settings, though this may affect the functionality of our website.

Your Rights
You have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.

• Correction: You may request that we update or correct inaccurate or incomplete information.

• Deletion: You may request the deletion of your personal information, subject to legal retention requirements.

• Opt-out: You may opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or contacting us directly.

• Photos and Content: If you have given consent for the use of your photos or content for promotional purposes, you may withdraw that consent at any time. Upon request, we will stop using your images and remove them from our marketing channels as soon as possible, except for materials already in circulation (such as printed brochures).
   

Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of such external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page, and material changes will be communicated to you via email or a notice on our website.




 
Contact Information
If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:
 
Opheliaesthetics@gmail.com
(269) 547-7012